Shipping and Returns Policy

🚚 Shipping Policy

Shipping, Returns, and Customer Service Policy 🚚
📦 Shipping and Delivery
• All orders are processed within 1–3 business days of payment receipt.
• The estimated delivery time is 7–20 business days, depending on the destination and supplier. During busy periods (holidays, sales), slight delays may occur.
• Important to note: To ensure the quality of delivery and comply with import standards, orders including multiple items may sometimes arrive in separate packages at different times. Don't worry – each item comes with its own tracking number.
• After the order is shipped, you will receive a tracking number via email to check the package status at any time. 🔎
🔄 Returns Policy
We are committed to your complete satisfaction. Below are the return conditions:
✅ Eligible for a full refund:
• The product arrived damaged, broken, or defective.
• The received product is significantly different from the description on the website.
• The package did not arrive at all.
❌ Not eligible for a refund:
• Personal decision to cancel after the product has been shipped.
• Damage caused by improper use of the product.
• Slight differences in color or shade due to screen display.
📋 How to submit a refund request?
1. Contact us within 7 days of receiving the product.
2. Send clear pictures of the damaged product to our email.
3. We will process your request within 48 hours and arrange a full refund if necessary.
📞 Contact Us
For any questions regarding shipping or returns — we are here for you!

📞 Phone: 055-3070-656
Contact us and we will be happy to assist with any matter: info@tinoksheli.com 😊